Helping Teams Deliver Better Customer Experiences
Helping businesses strengthen their customer service by improving the way teams communicate, problem solve, and support their customers. Through training, coaching, and process improvements, the customer experience becomes easier, clearer, and more consistent.
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Ready to create better customer experiences and support your team?
Let’s talk.
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Customer Service Training
CX Coaching & Quality Feedback
Give your team the skills, confidence, and tools to deliver consistent, high-quality customer service.
Interactive training that builds strong communication, empathy, and problem-solving skills.
Real feedback and hands-on coaching to help your team improve how they support customers.
Includes call reviews, quality assessments, and actionable coaching.
What We Offer
At Tejada CX Strategies, our vision is to elevate the way businesses and entrepreneurs deliver customer service. We believe exceptional experiences come from strong processes, skilled teams, and clear guidance, not guesswork.
Process Improvement & Service Audits
Fix gaps, strengthen workflows, and design service processes that make customer interactions smoother and faster.
Perfect for teams who want consistency and less chaos.
Secret Shopper Experience
Get an honest, detailed look at your customer experience from the customer’s point of view.
Includes secret-shopper interactions, reports, and recommendations
Why Tejada CX Strategies
At Tejada CX Strategies, our strength comes from real experience. With over two decades leading customer service teams, call centers, and frontline operations, we understand both the people and the processes behind exceptional customer experiences. Businesses work with us because we bring practical, real-world insight, not just theory. We know how to translate that into training, coaching, and service improvements that make an immediate impact.
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We take time to understand each client’s challenges and tailor solutions that truly fit their business. Our approach blends empathy, strategic thinking, and hands-on support, allowing teams to grow their confidence, improve how they communicate, and deliver more consistent service. Clients trust us because we prioritize clarity, accountability, and measurable results that strengthen customer relationships and build long-term loyalty.
Meet the Founder
My name is Dilcia Tejada
With over 15 years of experience leading customer service teams, call centers, and frontline operations, I’ve seen first hand how great service can transform a business. I built Tejada CX Strategies to help businesses improve the way they support, communicate with, and care for their customers.
My approach is grounded in real-world experience, empathy, and practical strategies that work in everyday operations, not just on paper. I believe that when teams feel supported and confident, they deliver better customer experiences naturally. My goal is to help businesses build service cultures that are consistent, thoughtful, and aligned with what customers truly need.
I’m passionate about developing people, strengthening service processes, and helping businesses grow through better customer interactions.
Stephane H, NY
“Working with Dilcia was truly a pleasure. She has a unique blend of exceptional customer service, calm confidence, and joyful energy that instantly elevates a team. She leads by example — always willing to step up, problem-solve, and make sure the customer experience is nothing less than excellent.
Beyond her skills, she brings an authenticity and warmth that people naturally gravitate to. Her presence makes the work environment better, and her contributions make the team stronger. I highly recommend her.."
Sylvia C, NY
Dilcia Tejada is recognized as an exceptional CX leader who combines operational excellence with a deep commitment to member experience. Her leadership has strengthened Member Services operations through improved training, documentation, compliance, and cross-functional collaboration. Known for her data-driven and solutions-oriented approach, Dilcia has driven higher call quality, reduced escalations, and built engaged, empowered teams—delivering measurable improvements in service performance.
Mark F, NY
Dilcia is a very professional, dedicated and compassionate service leader that was a pleasure to work with. She managed a team of service professionals as well as dually handled training and quality assurance. Dilcia inspired her team through coaching and leading by example. In her role, she also engaged members in our walk-in center. Dilcia has exceled in all of her roles and would be a valuable asset to any service organization
